Customer Service Professional Certificate

This training will teach you the fundamentals of customer service. We will show you how to focus on the consumer, and also understand their expectations, and improve their experience

Why You Should Take This Course?

Customer Care Representatives Are In High Demand Around The World Today.

Quality customer service assists in determining whether an organization makes profits or loss.

In this course, you’ll learn why having an effective customer service plays such a crucial part in the success of a business. You will also learn the necessary skills involved in dealing with customers.

What You'll Get

Experts-Led Training

Our instructors are certified by Facebook & Google and they are among the top I.T skills trainers and consultants in Africa.

100% Practical Training

This program is designed to hold you by the hand and show you all the tools, trick and techniques practically. You will learn all these by DEMONSTRATION. No theory..

Job Assistance

We will support you through your job search, and you will get exclusive  access to our dedicated job group to apply for relevant jobs.

What You'll Learn

In This Training, We Will Hold You By The Hand And Show You Practically The Following From Start To Finish:
In this module, you will learn the definition of customer service, how to identifying your customers, identifying the five needs of every customer, understanding customer satisfaction, and the cost of losing a customer.

In this module, you will learn how to frame the right mindset or how to develop the right mindset as a customer service professional, how to cultivate emotional connections with your customers, how to cope with lost customers, etc.

In this module, you will learn about the barriers to excellent customer service, the power of perception, how to understand customer expectations, how to educate customers on what to expect and how to adjust unreasonable expectations.
In this module, you will learn how to start a conversation using the right tone, how to speak a customer’s language, how to implement techniques to build rapport, how to handle difficult conversations with customers, how to enhance your likability, and how to exceed your customer’s expectations.
In this module, you will learn how to take ownership of problems, how to empathize with customers, prevent negative emotions, diffuse angry customers, and how to become a customer advocate.
In this module, you will understand the key to credibility, the importance of values and ethics in customer service.
In this module you will learn how to develop customer retention strategies, how to identify your most valuable customer, how to leverage customer data, how observe behavioral change, and lastly, how to bring back lost customers.
In this module, you will learn how to make money working as a customer service specialist for organizations across the globe, and You will learn how and where to find high-paying customer service jobs on the internet.

Training Details


Weekend Session:  2 Days – Saturday (10AM-1PM) & Sunday(10AM-1PM)
Start Date: 3rd of July 2023.


Strategic Hub Limited: Fonte House, 1 Temple Ejekwu Close, First Artillery Junction, Aba Road, Port Harcourt, Rivers State.


Early Birds*: Pay N10,000 Instead of N30,000 

Early birds fee ends on Friday 29th June 2023.

What Our Students Says About Us

99% of our previous students rated us 5 stars.
Don’t take our word, just read what some of them have to say.

Frequently Asked Questions

Yes. We accept payments in installment. Please send us a WhatsApp message via 08028973599 to discuss with one of our staff on available payment options.

No prior  knowledge is required. However, you need to know how to operate a computer efficiently. Our approach to teaching is beginner friendly. We will start from absolute zero. 

  • Anyone seeking to learn customer service.
  • People already in the customer service field that seek to upskill.
  • This course is perfect for beginners. No prior knowledge is needed to begin.

People prefer Strategic Hub over others because our trainings are:

  • Experts Led: Some of our trainers and Mentors work with some of the biggest Tech Companies in the World (Google, Facebook, etc)
  • Projects-Based Training: We build our students confidence with in-depth live projects.
  • Job Recommendation: We connect our students to top employers within and outside Nigeria.
  • We offer FREE Career Guidance and mentoring.
  • FREE Access to Support & Jobs Community.
  • Recognized Certificate: Our certificates are recognized globally.
  • Flexible Timing (In-Class, Online & Weekend).
  • Flexible Payment Plan

Yes. it is recommended you come with your own laptop as it will help you to practice whatever you are learning easily. However, we provide laptop that can be used only within our premises if need be. 

You can obtain well-paying positions as a customer care attendant or customer care representative.

Our Customer Care classes begin on a rolling basis. Not like schools, where the only start month is September. Call us at 07030163486, and we’ll give you all the information.

To register, pay ₦‎100,000 into:



After payment, send a WhatsApp message to 07030163486

To register, pay ₦‎10,000 into:



After payment, send a WhatsApp message to 07030163486